Terms of Use

Early access

Paizy is in early access. Features may be limited, change, pause or be removed, and you may find errors. Access may be by invitation or waitlist, and we do not guarantee access to any feature or product. If you send us feedback, we may use it to improve Paizy without owing you anything for it.

Who can use Paizy

• You must be at least 18 years old, a resident of India, and able to enter a binding contract under Indian law.
• You may have only one account, and the information you give us must be accurate and kept up to date.
• You must complete identity verification (KYC) before you can apply for any credit product.

Your account

• Keep your password, one-time codes and device secure, and do not share them with anyone.
• You are responsible for activity on your account until you tell us that someone else has access to it.
• If you think your account has been misused, email hello@paizy.in with the subject “Security” straight away.
• Paizy will never ask for your password or one-time code.

What Paizy offers today

Today Paizy offers Paizy AI, the Credit Score check, and views of your own account activity. Both Paizy AI and the Credit Score check are free. If we introduce a fee, we will tell you before it applies, and you can choose not to pay it.

Paizy AI

Paizy AI is an assistant for questions about credit, money and your Paizy account. It is powered by a third-party AI model and can read your own account data to answer you. It cannot move money or change your account.

• Not financial advice: Paizy AI explains and calculates; it does not give financial, investment, tax or legal advice. Its answers can be incomplete or wrong. Check anything important before you rely on it. Decisions you make are your own.
• Scope and limits: Paizy AI only helps with credit, money and your account. It refuses other topics and requests to write code, and there is a daily message limit.
• Fair use: Do not try to get around its safeguards, extract its instructions, make it produce harmful content, or use it to build another product.
• People, not AI, for problems: for disputes, fraud or anything urgent, email hello@paizy.in. A person handles these.

Credit Score check

• We fetch your credit report only with your explicit consent, given each time you ask for a check. It is a soft enquiry and does not affect your score.
• One fresh check is available every 30 days.
• Until a credit bureau partner is connected, you join a waitlist instead of getting a score, and the app may show a sample score labelled as a sample.
• Your score and report come from the credit bureau. We show them as received and cannot guarantee they are accurate; to correct an error in your report, contact the bureau.
• A credit score is not an offer of credit.

Products that are coming soon

The Paizy Credit Card, Paizy Credit Line and UPI payments appear in the app but are not available yet. When they launch, the credit products will be offered with or through a regulated partner bank, which will make the credit decisions. Before you apply, you will see that product’s terms, including the Key Fact Statement, interest and fees, and those terms will govern the product.

Nothing in Paizy today is an offer of credit, and joining the waitlist or using Paizy does not guarantee approval or any credit limit.

Acceptable use

You must not:

• break the law, or use Paizy for fraud, money laundering or financing illegal activity;
• give false information, impersonate anyone, or use someone else’s account or identity;
• access, or try to access, data or accounts that are not yours;
• disrupt, overload, probe or attack Paizy, except security research that follows our Security page;
• copy, reverse engineer, scrape or resell Paizy, or use automated tools to access it;
• upload anything unlawful, harmful or that infringes someone else’s rights.

Our content and yours

Paizy, including the app, website, design, text and the Paizy name and logo, belongs to us. We give you a personal, non-transferable licence to use Paizy for its intended purpose while these terms apply.

What you add, such as messages and your profile photo, stays yours. You allow us to store and process it as needed to run Paizy, as described in our Privacy Policy.

Suspension and closing your account

You can stop using Paizy at any time and ask us to close your account by emailing hello@paizy.in.

We may suspend or close your account if you break these terms, if we reasonably suspect fraud or a security risk, if the law requires it, or if we end early access or a feature. Where we reasonably can, we will tell you first and explain why. Sections that by their nature should continue, such as those on liability and governing law, continue after your account is closed.

Disclaimers

We work hard to keep Paizy accurate, available and secure, but we provide it “as is” and “as available”. To the extent the law allows, we do not promise that Paizy will be uninterrupted or error-free, or that information shown in it, including Paizy AI answers and credit scores, is complete or accurate.

Limits on our liability

To the extent the law allows, Paizy is not liable for indirect or consequential losses, or for loss of profit, data or opportunity. Our total liability to you for any claim about Paizy is limited to the greater of the amount you paid Paizy in the 12 months before the claim and ₹1,000.

Nothing in these terms limits liability for fraud or gross negligence, or any other liability or right that cannot be limited under Indian law.

If you break these terms or the law, you agree to make good the reasonable losses we suffer as a result.

Governing law and disputes

These terms are governed by the laws of India. If you have a problem, please contact us first so we can try to resolve it. If we cannot, the courts of India have jurisdiction.

Changes to these terms

We may update these terms as Paizy and the law change. We will publish the new version here with a new date and version number, and tell you in the app or by email before significant changes take effect. If you keep using Paizy after that, the new terms apply.

General

These terms and our Privacy Policy are the whole agreement between you and Paizy about using Paizy. If any part is found unenforceable, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. You may not transfer these terms to anyone else; we may transfer them as part of a merger, acquisition or sale of our business.

Contact and grievances

Questions about these terms: hello@paizy.in.

Grievance Officer — hello@paizy.in, subject “Grievance”. We will acknowledge your grievance and resolve it within one month of receiving it.